---

How We Support You

We're Here to Help

---

Things happen. Public safety systems are complex, and issues don't always fit

neatly into a single category. Our support team understands the full operational

environment, from CAD and GIS to field connectivity and ​analytics, and works with

​you to resolve issues quickly and effectively.

We support our customers through:

• Support Ticket System
• News Feed​​
• Knowledge Base 
• Feedback
• Downloads 

---

---

Get Help Now

---

Get Support

---

Option 1: Submit a Support Ticket

The fastest way to get help. Submit a request through our support portal and your issue will be routed directly to the appropriate support specialist.

Submit a Ticket

---

Option 2: Email Support

Email us and a support ticket will be automatically created.

MARVLIS Support

Other Products

---

Option 3: Phone Support

For urgent issues, you can reach us by phone during support hours.

Phone:

​803-641-0960

Support Hours

​Monday-Friday, 8:00 AM - 5:00 PM (Eastern)

---

What to Include in a Support Request

Including the following information helps us resolve your issue more quickly:

-  Product name (MARVLIS, PSAP Operations Monitor, etc.)

-  Description of the issue and when it started

-  Affected users, units, or systems

-  Screenshots or error messages (if available)
​

---

---

Support You Can Rely On

---

BCS support is more than ticket resolution. We partner with

public safety agencies to ensure systems remain reliable,

secure, and aligned with operational needs over time. Our

team understands your environment and works with you to

​keep your systems performing when it matters most.

---

Need Help Right Now?

Submit a support request or contact our team to get assistance.

Support Request