Managing non-emergency medical transport and scheduled services is
one of the most complex operational challenges facing EMS agencies
today. Costs, crew availability, service windows, and patient
expectations must all be balanced, often with limited visibility and
manual workflows.
one of the most complex operational challenges facing EMS agencies
today. Costs, crew availability, service windows, and patient
expectations must all be balanced, often with limited visibility and
manual workflows.
The Operational Challenge
|
Optimize Scheduling
- Improve on-time arrivals while respecting patient time windows and crew schedules Reduce Operational Costs
- Balance fixed and variable costs including mileage, labor, overtime, and penalties |
Maximize Fleet Utilization
- Match vehicle type, crew qualifications, and equipment requirements to each request Support Dispatchers & Coordinators
- Centralized dashboards and task managment tools that improve consistency and compliance |
|
Protect the Workforce
- Account for breaks, shift boundaries, and fatigue to reduce overtime and labor risk |
NETCall goes beyond static scheduling by continuously re-optimizing
assignments as conditions change. This includes cancellations, late
pickups, traffic conditions, and resource availability. Integrated with
CAD and built on Esri GIS technology, NETCall ensures decisions reflect
real-world conditions, not outdated assumptions.
assignments as conditions change. This includes cancellations, late
pickups, traffic conditions, and resource availability. Integrated with
CAD and built on Esri GIS technology, NETCall ensures decisions reflect
real-world conditions, not outdated assumptions.
From Scheduled Services to Systemwide Decisions
As part of the MARVLIS family of decision-support systems, NETCall
applies the same proven principles used in emergency operations to
non-emergency and scheduled services, helping agencies manage all
resources with a consistent, systemwide strategy.
applies the same proven principles used in emergency operations to
non-emergency and scheduled services, helping agencies manage all
resources with a consistent, systemwide strategy.
